HOW CAN WE HELP YOU?

Order

When will my order be processed and sent?

The goods will be prepared and entrusted to the courier within 1-2 working days of receiving the order.

Can I change or cancel my order?

To modify or cancel an order simply send an email to boutique@bortoletti.it

Are the visible prices in accordance with IVA (Value Added Tax)? Are they in Euros?

Yes, prices comply with VAT and are displayed in Euros .

Payments

Which payment methods can I use?

The following payments are accepted:

Credit Card, PayPal and Bank Transfer.

Are payments secure?

Yes, every purchase takes place in maximum security.

To protect your credit card purchases, you will be asked to enter the CVV code with each order.

The payment charge is made at the point the order is dispatched.

Delivery time and costs

When will I receive my order?

Delivery is entrusted to the DHL express courier with delivery within 3 – 6 days.

How much does delivery cost?

To find out the specific shipping and delivery methods for the products, access the Shipping information section.

In which countries do you deliver

You can find the specific shipping and delivery methods on the Shipping information section.

Which courier will deliver my order?

Delivery is entrusted by DHL express courier

Where will my order be sent from?

We ship all orders from our headquarters in Marcon (Venice)

What happens if I’m not at home when my package is delivered?

3 delivery attempts will be made , after which the package will be returned to the sender.

Why is my order delayed?

Bortoletti Boutique is not responsible for unexpected delays in delivery beyond our control.

Returns and refunds

How can I return one or more products?

The Customer who wishes to exercise his right of withdrawal must send us the withdrawal notice to the email address boutique@bortoletti.it and send the products back to us within the aforementioned 14 day period.

How long do I have to return one or more items?

Within 14 days of receiving the goods.
This right applies to all products contained on the site.

What are the return options and costs?

Return shipping costs will be borne by the customer.

How will I receive the refund?

The refund will be made via the same payment method chosen during the purchase. In case of payment with Paypal, the refund will be made by re -crediting the Customer 's Paypal account .

What should I do if I receive a defective item?

In case of a defective item, send us an email to boutique@bortoletti.it with detailed photos of the product.

Account Newsletter & Privacy

Who am I buying from?

BORTOLETTI FONDERIA ARTISTICA Srl

Via delle Industrie 24,30020 Marcon, Venice, Italy

 

Why do I have to create a Customer Account?

To make purchases you do not need to be registered. However, we recommend that you create an account to access exclusive areas and services dedicated to our customers.

How will my personal Profile information be used?

We will use the information we have collected from you to:

  • Manage and process purchase and repair orders, facilitate shipping, and provide after-sales assistance;
  • Manage our books and accounting records;
  • Manage your questions and requests;
  • Send you service-related communications, including administrative notices and messages such as order confirmations;
  • Identify products and services that we believe may be of interest to you based on information about you, such as your purchase history and previous interactions with us;
How can I alter the settings on my account?

By accessing your personal area you can change your account settings.

How can I reset my password?

By accessing your personal area you can change your account settings.

How can I delete my account?

By accessing your personal area you can change your account settings.

What are cookies, how do I remove them?

A “cookie” is a text file that a website sends to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.

Each browser provides methods to limit or disable cookies, for more information on managing cookies go to the "Settings" or "Preferences" tab on your browser.

Products and Guarantees

What is the guarantee on my items?

The Consumer Code (articles 128-135) provides for a 24-month legal guarantee in the sales of consumer goods between retailers and consumers.

How do I verify if my item is authentic?

Each of our items is accompanied by a guarantee certificate.

Still haven't found an answer?

Contact us via email boutique@bortoletti.it